What to do in the event of a claim
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Advise all claims to us within 30 days after completion of journey.
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You must submit all supporting documentation, e.g. medical reports, police
reports, declarations, receipts, valuations or other such evidence we may
request to assist us in the prompt resolution of your claim after completion of
your journey.
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For liability claims do not make any admission or offer. Request the claim
against you to be put in writing.
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All losses under luggage and travel documents must be reported to local
authorities within 24 hours and written acknowledgment obtained.
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Immediately report any luggage loss or damage to the airline or carrier
involved and submit a claim to them.
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Use the ACE Assist Hotline at (65) 6837 0660 for specific assistance on all
travel emergency matters whilst travelling overseas.
Please download the claim
form (44KB) and send to:
ACE Insurance Limited
Claims, Accident and Health
600 North Bridge Road
#04-02 Parkview Square
Singapore 188778
For claims assistance, please call (65) 6299 0922.
(Mondays to Fridays, 9am - 5pm. Closed on Saturdays, Sundays and Public
Holidays)